Frequently Asked Questions

Sign up for a free account, choose your store name (this becomes your URL like bluetika.nz/yourstore), and you're live instantly. No approval needed.

Physical products and services. Illegal items, counterfeit goods, and anything prohibited under NZ law are not allowed and will result in immediate removal.

No — but verifying your NZBN halves your subscription cost and gives you a "Verified NZ Business" badge that increases buyer trust and search ranking.

Free plan: 50 products. Gold plan: 250 products. Platinum plan: 500 products.

Go to Dashboard → Import, paste your store URL, and we'll fetch your listings automatically.

Premium URLs let you use custom domains (yourbrand.nz) instead of bluetika.nz/yourstore. Custom domains are available on every plan as a paid add-on — $50/yr with a verified NZBN, $100/yr without, while intro pricing lasts.

Use the search bar at the top, browse categories, or filter by verified sellers, price range, and location.

All major credit cards via Stripe. Apple Pay and Google Pay are also supported.

Yes, within 2 hours of placing it. After that, contact the seller directly.

Go to Dashboard → Orders to see status updates from sellers.

Sellers handle their own shipping. Check individual store policies for delivery times.

That's up to each seller. Contact them before purchasing to ask.

Open a dispute within 7 days of expected delivery. Our team will investigate.

Yes, if the seller offers local pickup. Check the product page for options.

Payments go to your Stripe Connect account. Funds are typically available within 2 business days after a sale.

Orders require payment upfront via Stripe. Unpaid orders are automatically cancelled after 24 hours.

Either party can open a dispute within 7 days of delivery. Our team reviews evidence and resolves within 5 business days.

Yes, GST is included on all NZ transactions. International buyers pay the listed price.

We've confirmed the seller's NZ Driver Licence or Passport against the NZTA/DIA database. This is the same level used by NZ banks.

Your document is used only for verification and is not stored beyond the check. We use AES-256 encryption for all data at rest.

NZBN verification is instant (real-time API). Identity document verification takes up to 10 minutes.

Verified sellers get better search ranking, buyer trust badges, and lower subscription costs.

Each seller sets their own policy. Check the product page before purchasing.

Contact the seller within 7 days of receiving your item. If unresolved, open a dispute.

That depends on the seller's policy. Check before purchasing.

Go to Dashboard → Settings to update your account details.

Yes, in Settings. This permanently deletes all your data and stores.

Use the Messages feature in your dashboard to contact sellers or buyers.

Chrome, Firefox, Safari, and Edge. Mobile browsers are fully supported.

Refresh the page or disable ad blockers. Turnstile is Cloudflare's security tool.

Use the "Report an Issue" link at the bottom of any page.

TikaChat is BlueTika's AI-powered chatbot that answers customer questions about stores and products using the store's own FAQs.

Three tiers: Basic (3¢ per message, $0/mo minimum), Chatty (1¢ per message, $5/mo minimum), SuperChatty (0.5¢ per message, $10/mo minimum). All costs are deducted from your wallet.

Go to Dashboard → Store Settings → Chatbot tab. Select a tier, add your FAQs, and save. The chat widget will appear on your store and product pages.

TikaChat matches customer questions against your store's FAQs using keyword matching. Only questions that have a matching FAQ are answered. If no match is found, the visitor's query is saved as a lead for you to follow up.

Yes. You can change the chatbot name, upload your own icon/logo, set a welcome greeting, and choose the bubble colour — all from the Chatbot tab in Store Settings.

If your wallet balance is insufficient for the monthly minimum, your store's chatbot is automatically switched to the Basic tier ($0 minimum, 3¢ per message) with no service interruption. Top up your wallet and switch back to your preferred tier.

Yes. You can set a daily message cap in your Chatbot settings. 0 means unlimited.

Yes. The BlueTika.nz platform FAQ chatbot (on non-store pages) is free for all visitors.